Effective Date: September 30, 2026
Stackhouse Family Dentistry (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or request an appointment online, and the choices available to you.
Information We Collect
Information you provide: When you request an appointment through our website, we collect the information you enter, such as your first and last name, phone number, email address, whether you are a new or existing patient, your preferred days and times, and any message you include. We also record that you agreed to this Privacy Policy.
Please do not include detailed medical information in the appointment request form. Our team will discuss your dental needs with you directly.
Website usage information: When you visit our website, our hosting provider automatically receives standard technical information, such as your IP address, browser type, and the pages you view. This information is used to deliver and protect the website. To help prevent spam, our appointment form uses an encoded, non-reversible version of your IP address for a short time. We do not store your IP address with your appointment request.
Cookies: Our website does not use advertising or analytics cookies. Pages that display an embedded Google Map may allow Google to set its own cookies. Please see Google’s privacy policy for details.
How We Use Your Information
- To respond to your appointment request and schedule your visit
- To contact you by phone or email about your request and our services
- To operate, maintain, and protect our website
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We share it only with service providers who help us operate our website and manage appointment requests, including our website hosting provider and our marketing partner, and the tools they use to deliver form submissions to our office and keep track of follow-up. These providers may use your information only to provide services to us. We may also disclose information when required by law or to protect the rights and safety of our patients, our practice, or others.
How Long We Keep Information
Appointment requests submitted through our website are kept on the website for up to 90 days after they are delivered to our office and are then deleted automatically. Information that becomes part of your patient record is kept by our office as required to provide your care and to meet legal and professional obligations.
Your Choices and Rights
You may ask us to access, correct, or delete the information you submitted through our website by calling our office or writing to us at the address below. We will respond to your request within a reasonable time.
Data Security
Our website uses an encrypted connection (HTTPS), and we take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Health Information
This Privacy Policy applies to information collected through our website. How we use and protect the health information in your patient record is described in our Notice of Privacy Practices, which is available at our office.
Children’s Information
Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. A parent or guardian should submit appointment requests for a child.
Links to Other Websites
Our website may link to or display content from other websites, such as Google Maps. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Stackhouse Family Dentistry
7007 Brookfield Road
Columbia, SC 29223
Phone: (803) 788-7447